At BestProtein.shop, customer satisfaction is our top priority. We accept returns within 7 days for unused, sealed items if the product is damaged, defective, or incorrect. Refunds are processed to your original payment method within 5–7 working days after we inspect the returned item. For any issues, contact us at support@bestprotein.shop. Please note, opened or used products are not eligible for returns.
We accept returns if:
The product is damaged, defective, or incorrect.
The item is unopened, unused, and in its original packaging.
The return request is made within 7 days of delivery.
To maintain health and hygiene standards, we cannot accept returns on:
Opened or used supplements
Products with tampered seals or packaging
Free gifts or promotional items
Contact Us at support@bestprotein.shop within 7 days of receiving your order.
Share your order number and a photo/video of the issue (damaged item, wrong product, etc.)
Our support team will verify the request and provide return instructions.
Once we receive and inspect the returned item, a refund will be processed within 5–7 business days to your original payment method.
In case of prepaid orders: full refund.
In case of COD orders: we will initiate a refund via UPI/bank transfer (you will be contacted for details).
If the error is from our side (wrong or damaged product), we bear the return shipping cost.
If the return is due to customer preference (wrong order placed), the shipping cost is borne by the customer.
At BestProtein.shop, we understand that trust and satisfaction are essential when shopping for health and nutrition supplements online. That’s why we offer a clear and hassle-free return policy. If you receive a product that is damaged, defective, expired, or not what you ordered, you are eligible to request a return within 7 days of delivery. To qualify for a return, the product must be unused, with the seal intact, and in its original packaging along with all tags and invoices. Once your return is approved and received, we will inspect the item and issue a refund to your original payment method within 5–7 working days. For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI. Return shipping is free in case of our error; however, for reasons like a change of mind or accidental orders, the customer is responsible for return shipping costs. Certain items, such as opened products or those bought during clearance sales, are non-returnable. To initiate a return, simply contact us at support@bestprotein.shop with your order details and product images. We’re committed to ensuring that your experience with us remains smooth, reliable, and worry-free.
“100% Authentic Supplement Store – Shop without worry. We’re new, but committed to authenticity and customer satisfaction. That’s why we offer a full 100% return policy.”
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